Frequently Asked Questions
Everything you need to know about our premium blends and delivery.
How should I store my PiPi Tea to keep it fresh?
To maintain maximum flavor and aroma, store your tea in a cool, dry place away from direct sunlight. We recommend keeping it in our original airtight packaging or a sealed tin.
Do you offer international shipping?
Yes, we ship our premium tea blends worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Are your tea bags biodegradable?
Absolutely. We use plant-based, plastic-free pyramid tea bags that are fully compostable, ensuring your tea ritual is as kind to the planet as it is to your body.
What is your return policy on food products?
Due to the perishable nature of tea, we cannot accept returns once the packaging has been opened. However, if your order is damaged or incorrect, please contact us within 14 days for a replacement or refund.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.
Are PiPi Tea blends organic?
We prioritize sourcing from organic estates that do not use synthetic pesticides. Many of our blends are certified organic, and this information is clearly labeled on each product page.